Store Policy

Habitus Paper and Publishing, LLC
Effective date: October 9, 2026

Thank you for shopping with Habitus Paper + Publishing. These policies apply to purchases made directly through www.habitus.pub. Please review the product description and these policies before placing your order.

Shipping Locations and Cost

We currently ship physical products within the contiguous 48 United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

Standard shipping is included in the listed price of all physical products. Applicable sales tax is calculated and displayed at checkout.

Processing and Shipping

In-stock items ship within 3–5 business days after your order is placed. Business days are Monday through Friday, excluding federal holidays.

Processing time is separate from carrier transit time. We currently use USPS Ground Advantage. Delivery estimates are provided through the carrier and are not guaranteed arrival dates.

You will receive tracking information when your order ships. Please allow time for the carrier to record its first tracking update.

Items ship as they become available. If your order contains products with different availability dates, you may receive separate packages at no additional shipping charge.

Preorders and Items Awaiting Production

Preorders reserve products before they are ready to ship. Some products are printed or produced after orders are received.

The estimated shipment date or production window for these items appears on the individual product page. The standard 3–5-business-day processing window for in-stock items does not apply to preorders or items awaiting production.

Payment is collected at checkout. Eligible customers may select a pay-in-four option when offered. Approval, installment schedules, and other financing conditions are determined by the payment provider.

If we cannot ship within the stated shipment window, we will notify you with an updated estimate and provide the option to agree to the delay or cancel the unshipped item for a refund. Where required, we will obtain your consent to the delay or cancel and refund the affected item.

Order Cancellations and Changes

You may request cancellation of a physical-product order within 24 hours of purchase, provided it has not shipped or been personalized.

Email hello@habitus.pub with your order number and cancellation request. The time your request is received determines whether it falls within the cancellation window; you do not need to receive our response within those 24 hours.

Address corrections and other order changes should also be requested promptly. We cannot guarantee changes once fulfillment has begun.

This cancellation window does not limit cancellation or refund rights arising from shipment delays or other circumstances covered by applicable law.

Returns and Exchanges

We do not accept returns or exchanges because of a change of mind, personal preference, or an incorrectly selected product or format.

Please review each listing carefully, including the format, dimensions, contents, and compatibility information. This policy applies to books, A5 refills, signed or personalized items, and other physical products unless the listing expressly states otherwise.

Incorrect items and printing or manufacturing defects are addressed as described below. Nothing in this policy limits rights or remedies available under applicable law.

Incorrect Items and Product Defects

If you receive an incorrect item or discover a printing or manufacturing defect, please contact hello@habitus.pub within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs showing the incorrect item or defect.

For approved claims, we will provide a replacement at no additional charge. If a replacement is unavailable, we will refund the affected item. You do not need to return the item to Habitus.

The seven-day reporting window helps us resolve issues promptly and does not shorten any rights or claim periods provided by applicable law.

Damage caused during carrier transit is addressed separately below.

Carrier Delays, Missing Packages, and Transit Damage

Delivery investigations and claims concerning carrier loss or damage should be directed to the shipping carrier using your tracking number.

For an eligible USPS claim, retain the item, shipping container, and all packaging until the claim is resolved. Take clear photographs of any damage. USPS may require proof of value, insurance documentation, or inspection of the item and packaging.

If tracking shows delivery but you cannot locate the package, check the delivery location, household members, building management, and nearby areas, then contact the carrier to request an investigation.

Habitus does not offer automatic refunds or replacements for carrier delays, loss, transit damage, or theft after delivery. Carrier compensation is subject to the carrier’s coverage, deadlines, evidence requirements, and claim determination. Contact hello@habitus.pub if you need order or shipment documentation held by us.

This section does not exclude responsibility for our own errors, inadequate packaging, or any replacement, refund, or other remedy required by applicable law. A carrier claim does not replace or restrict those rights.

Incorrect or Incomplete Addresses

Please verify your shipping address before completing checkout.

If a package is returned because you supplied an incorrect or incomplete address, you will be responsible for the actual postage required to resend it. We will confirm the corrected address and reshipping charge before sending the package again.

If the addressing error was ours, we will cover the cost of correcting it.

Refund Processing

Approved refunds are issued to the original payment method within 5 business days, or sooner when required by law. Your bank or payment provider may require additional time to post the refund.

Refunds for canceled or unavailable items include the amount paid for those items and any applicable sales tax.

For purchases made through a pay-in-four provider, refunds are processed through that provider. The provider determines how the refund affects your remaining installments or payments already made.

Product Formats and A5 Compatibility

Each product listing identifies the format and what is included with your purchase.

For A5 refills, review the listed page dimensions, hole configuration, and binder requirements before ordering. An A5 designation alone does not establish compatibility with every planner or binder.

Binders, pens, tabs, and other styling accessories shown in product images are not included unless expressly listed as part of the product.

Purchases Through Other Retailers

Digital editions and some physical editions may be available through third-party retailers.

Purchases completed through another retailer are subject to that retailer’s payment, delivery, cancellation, return, and refund policies. Please contact the retailer directly for assistance with those orders.

Customer Support

For questions about an order placed directly through Habitus, email hello@habitus.pub and include your order number.

We respond to customer inquiries within 2–3 business days, excluding federal holidays.

Policy Updates

We may update these policies as our store and offerings develop. The effective date above identifies the current version. Changes will apply to future purchases and will not retroactively reduce the rights or commitments associated with an existing order.

These Store Policies supplement our Terms of Use and Privacy Notice. Nothing in these policies excludes or limits consumer rights that cannot lawfully be excluded or limited.